Where do you deliver?We deliver to UK mainland addresses. We do not currently ship internationally.How long will my order take?The estimated delivery time is shown on every product page before you add an item to your basket. Items dispatched from within the UK and EU typically arrive in 5 to 10 working days. Orders are processed within 1–2 working days before dispatch.How much is delivery?Delivery is free on orders over £25. Below that, standard delivery is £2.99.Can I track my order?Yes. You will receive an email with tracking details as soon as your order leaves the warehouse. If you have not received it within 3 working days of ordering, check your spam folder and then email us.Why has my order arrived in separate parcels?Our orders are dispatched by our fulfilment partners, and items are sometimes held in different warehouses. There is no extra cost to you, and the remaining items will follow shortly.Can I change or cancel my order after placing it?Email us as soon as possible with your order number. If the order has not yet been dispatched, we can cancel or amend it. Once it has shipped, you can return it under our returns policy.

What is your returns policy?You have 30 days from delivery to return any unused item in its original packaging for a full refund. Under UK Consumer Contracts Regulations, you also have a statutory right to cancel within 14 days of receiving your order.How do I return something?Email us with your order number and the item you are returning. We will send you the return address and instructions. Send the item back within 14 days of contacting us.Who pays for return postage?We cover it for faulty, damaged or incorrect items. For a change of mind, return postage is at your cost.When will I get my refund?Within 14 days of us receiving and checking the returned item. Refunds go back to the original payment method.My item arrived damaged. What do I do?Email us within 30 days with your order number and photographs of the damage. We will replace the item or refund you in full.

What payment methods do you accept?Visa, Mastercard and American Express, plus PayPal.Is it safe to pay on your site?Yes. We never see or store your card details. All payments are processed by our payment provider over an encrypted connection.What currency are your prices in?All prices are in pounds sterling (GBP) and include VAT where applicable.